Office of Housing Stability-NU08-Deputy Director of Housing Stability — File 205031

City of Somerville, Massachusetts Job Description Office of Housing Stability-NU08-Deputy Director of Housing Stability 1 Position Title: Deputy Director of Housing Stability Grade Level: NU08 Department Office of Housing Stability Date: 1/18/2018 Reports to: Director of Housing Stability FLSA Status Exempt Statement of Duties Under the direct supervision of the Director of Housing Stability, the Deputy Director of Housing Stability is responsible for ensuring effective criteria and tracking of case management; maintaining database of current housing opportunities; cultivating relationships and managing contracts with legal service providers, homeless providers, and other provider agencies within the community; advocating on housing related issues; and managing daily operations for the office. Employee is required to perform all similar or related duties. Essential Functions: The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.  Tracks data regarding various activities of the Office of Housing Stability  Maintains database of current affordable housing opportunities for Office of Housing Stability  Researches and helps to develop new housing policies and programs including implementation strategies and procedures  Advocates for the City on a variety of housing related issues  Cultivates and maintains interdepartmental and external relationships; organizes meetings for key staff involved in housing advocacy and referral services  Facilitates providing information in response to inquiries about landlord/tenant issues and refers constituents to legal providers for legal advice  Mentors and provides guidance to Office of Housing Stability staff; ensures consistency of departmental operations.  In the absence of the Director, makes decisions, serves as official signatory and communicates on behalf of the Office of Housing Stability. Supervision Required Under administrative direction, working from municipal policies and objectives, individual establishes short-range plans and objectives; own performance standards and assumes direct accountability for department results. Employee consults with supervisor only where clarification, interpretation, or exception to municipal policy may be required. The employee is responsible for the development and implementation of departmental policies, goals, objectives and budgets. The employee is also expected to attempt to resolve conflicts which arise and coordinate with others as necessary.

City of Somerville, Massachusetts Job Description Office of Housing Stability-NU08-Deputy Director of Housing Stability 2 Supervisory Responsibility Employee, as a regular and continuing part of the job, is accountable for the quality and quantity of work done by subordinate(s) and ensures the accomplishment of the assigned work in the prescribed manner. Supervisory functions typically consist of most of the following: plans, schedules and coordinates work operations to meet schedules, deadlines and priorities; revises work schedules to meet changes in workload or availability of manpower; recommends and justifies to higher levels of management changes in the organization of work, work methods or assignment of functions to positions that may affect staffing patterns, costs, work standards, etc.; assigns work based on varying capabilities of employee(s); assures that completed work meets the required standard of quality, timeliness and cost, taking corrective actions as necessary, including rejecting the work; recommends promotions, reassignments, pay increases or other personnel actions; oversees attendance and leave, typically including approval of ordinary sick and vacation schedules; advises employees of performance requirements and prepares formal evaluations of performance; gives advice and instruction on both administrative and work matters; informs subordinates of organizational policies, goals and procedures; resolves employee complaints and effects disciplinary actions, such as oral warnings and reprimands; has responsibility for technical soundness of subordinates’ work. Accountability The nature of the professional or technical work means that errors in analysis, techniques or recommendations would probably be difficult to detect. Consequences of errors, missed deadlines or poor judgment could result in excessive costs, delay of service delivery, or legal repercussions to the municipality. Judgment The work requires examining, analyzing and evaluating facts and circumstances surrounding individual problems, situations or transactions, and determining actions to be taken within the limits of standard or accepted practices. Guidelines include a large body of policies, practices and precedents which may be complex or conflicting, at times. Judgment is used in analyzing specific situations to determine appropriate actions. Employee is expected to weigh efficiency and relative priorities in conjunction with procedural concerns in decision making. Work requires understanding, interpreting and applying federal, state and local regulations. Complexity The work consists of the practical application of a variety of concepts, practices and specialized techniques relating to a professional or technical field. Assignments typically involve evaluation and interpretation of factors, conditions or unusual circumstances; inspecting, testing or evaluating compliance with established standards or criteria; gathering, analyzing and evaluating facts or data using specialized fact finding techniques; or determining the methods to accomplish the work. Nature and Purpose of Personal Contacts Relationships are constantly with co-workers, the public and with groups and/or individuals who have conflicting opinions or objectives, diverse points of view or differences where skillful negotiating and achieving compromise is required to secure support, concurrence and acceptance

City of Somerville, Massachusetts Job Description Office of Housing Stability-NU08-Deputy Director of Housing Stability 3 or compliance; OR one-on-one relationships with a person who may be under severe stress, where gaining a high degree of persuasion may be required to obtain the desired effect. The employee may represent to the public a functional area of the municipality on matters of procedures or policy where perceptiveness is required to analyze circumstances in order to act appropriately. Confidentiality Employee has regular access at the departmental level to a wide variety of confidential information, including client records, financial investigations, court records, financial records. Recommended Minimum Qualifications Education and Experience: Bachelor’s Degree in Urban Policy, Urban Planning, Public Policy, Public Administration, Real Estate Development, or other relevant program and three to five (3- 5) years of related work experience; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job. Master's degree in public policy, social work, business or public administration or related fields preferred but not required. Knowledge, Abilities and Skill Knowledge: Knowledge of Massachusetts housing law, with knowledge of state and federal housing and community development programs (including HUD, CDBG and HOME programs) and interest in housing-related issues useful, but not essential. Ability: Ability to meet and deal with the public effectively and appropriately; ability to handle problems and emergencies effectively; ability to communicate clearly, both orally and in writing; ability to operate a computer; ability to maintain confidential information; ability to maintain, manage, and organize records; ability to deal appropriately with City employees, City officials and members of the general public. Skill: Excellent organizational skills; excellent data processing skill in the use of personal computers and office software including word processing, database, internet, and spreadsheet applications. Work Environment The work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant. Employee may be required to work beyond normal business hours in response to attend evening meetings or complete work assignments. Physical and Mental Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions. Physical Skills Few physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing. May also be

City of Somerville, Massachusetts Job Description Office of Housing Stability-NU08-Deputy Director of Housing Stability 4 some occasional lifting of objects such as office equipment and computer paper (up to 30 lbs.) Motor Skills Duties are largely mental rather than physical, but the job may occasionally require minimal motor skills for activities such as moving objects, operating a telephone, personal computer and/or most other office equipment including word processing, filing and sorting of papers. Visual Skills Visual demands require constantly reading documents for general understanding and analytical purposes.