Ripley_Melissa_Redacted — File 24-0670

MELISSA RIPLEY Melrose, MA 02176 - SUMMARY Process driven Administrator with 20+ years of experience in the municipal and corporate realm, with a focus on process efficiency, customer service, cross training, and technology. SKILLS Proficient in the Microsoft Office Suite (PowerPoint, Word, Excel, Publisher, Outlook) - MUNIS (payroll and accounting software) - Adobe Document Creator - City Hall Systems Database/Payment Portal - Prepmod (immunization scheduling/tracking portal) – OpenGov – VRIS (state voter registration system) – VIP (state registry of vital records) EDUCATION B.A., University of Massachusetts, Amherst, MA 1994 EXPERIENCE City of Medford, Election Commission Election Manager 09/2022 - 01/2024  Managed full-time office staff as well as 80+ part-time election workers.  Managed equipment purchasing to ensure adequate equipment at polling locations.  Updated all training presentations warden/clerk and inspector manuals to better educate election workers.  Attended monthly commission meetings, created agendas, minutes, and posted accordingly.  Assessed mailing, receiving, and processing of ballots to ensure compliance with MGLs and efficiency of processes.  Partnered with vendors to ensure accurate and timely delivery of needed products.  Updated ballot security with secure drop boxes, storage of used and unused ballots for current and past elections. Notable Accomplishments o Oversaw clean-up of records pursuant to the MGL records retentions law. o Oversaw a successful election recount. Town of Andover, Town Clerk’s Office Town/Acting Town Clerk/Election Manager 09/2021 – 09/2022 Assistant Town Clerk 06/2021 – 09/2021  Managed a staff of 4 as well as 75+ Election Workers.  Oversaw and implementation of the Annual Town Election – 11 precincts, three polling locations.  Certified and coordinated all aspects of a Special Town Meeting.  Responded to multitude of public records requests.  Updated License renewal process to capture data, remove errors and prepare for future licensing.  Managed yearly licensing including, but not limited to, Liquor, Class I/II Motor, Common Vict, Entertainment.  Cross-trained staff, to ensure no gaps in services to customers.  Collaborated with other departments to accomplish town-wide initiatives.  Review customer service practices and office procedures to ensure the best quality and efficiency. Notable Accomplishments o Appointed Acting Town Clerk after 2 months as the Assistant Town Clerk. o Appointed Town Clerk 6 months after starting as the Assistant Town Clerk.

o Seamlessly re-districted/re-precincted 2022 Federal census – including resident notifications. City of Melrose Clerk’s Office Assistant City Clerk 02/2018 – 04/2021  Provided quality, prompt, and confidential customer service, including triaging requests and calls.  Built relationships with businesses including funeral homes, restaurants, and other licensees.  Supervised, trained, and mentored Senior Clerk, interns, and tax volunteer participants.  Created draft of department budget for City Clerk’s review.  Processed accounts payable warrants, payroll, accruals, incentive payouts.  Provided yearly revenue, customer service orders and productivity for annual report statistics.  Executed yearly Licensing.  Overhauled Business Certificate database clean-up, for accuracy and outreach purposes.  Reconfigured records management process to ensure proper filing and ease of access.  Processed vital record amendments ensuring accurate records.  Participated in Elections Office operations. Notable Accomplishments o Modernized ordering of vital records, dog licensing, business certificates and special licensing. o Analyzed overtime, professional service hours, elections expenses and Cares Act money. o Refined City Boards and Commissions database. Senior Clerk 04/2017 - 02/2018  Provided quality, prompt customer service (in-person, on-line or via mail).  Registered Births and Deaths with the State of MA.  Accepted Board of Appeals applications.  Managed Marriage License processing from creating to presenting to the state for recording.  Processed insurance claims submitted to the City.  Prepared daily and weekly deposits to the Treasurer’s Office.  Managed/trained interns and tax volunteer participants.  Tracked yearly Conflict of Interest acknowledgements. Notable Accomplishments o Promoted to Assistant City Clerk after 9 months. o Migrated dog license database to a new provider and expanded allowable forms of payment. City of Melrose, Health Department Administrative Assistant 08/2010 - 04/2017  Managed Virtual Gateway Activities – Burial Permits, BSAS budget draw-down/amendments, MIIS.  Processed payroll, bill roles and monthly Munis budget cross references, and weekly cash deposits  Managed permit processing for required licensing.  Triaged incoming calls and in-person requests for assistance.  Facilitated relationships with area businesses and other departments.  Partnered with Public Health Nurse on large-scale vaccine clinics (volunteers, advertising, billing). Notable Accomplishments o Responsible for eight grant budgets, including revenue/expenses and any quarterly reporting. o Increased vaccine revenue for the city, but invoicing funding sources.

OTHER EXPERIENCE City of Somerville, Water Department 05/2021 - 06/2021 Contract Training Design Coordinator Melrose/Wakefield Health Departments 03/2020 - 04/2021 Pandemic Response Assistance – Trainer Group Exercise Fitness Instructor 09/2003 - 01/2014 Dialog – Intelligence Data, Boston, MA 04/2002 - 07/2003 Art Technology Group, Cambridge, MA 07/2000 - 11/2001 Bain & Company, Inc., Boston, MA 04/1996 - 07/2000 VOLUNTEER ACTIVITIES  Kids Face Fears Clinical Trial -Co-Investor 2019-2023  Melrose Chamber of Commerce Volunteer 2016, 2017, 2018, 2019, 2021  The Bridge – School/Community Partnership – Board member/President 2002-2018  Hoover Elementary School Site Council Member 2003, 2004, 2005, 2013, 2014  The N. Suburban Family Network Coalition -Co-Chair, TLC Chair, Fundraising Chair 2007-2009